Sample audit

What a report looks like.

This demo shows the shape of a Quick Output Audit without exposing raw client material. Private reports can include source text when needed; the public sample focuses on findings, risk, and what should change.

AI Output Audit · Demonstration

Customer support response

Trust score 72/100
Use case

Customer support reply about refund timing.

Output summary

Polite AI draft gives a refund timeline without verifying order status.

Recommendation

Use after edits. Remove the unverified promise first.

What was reviewed

  • AI-generated customer email, summarized here instead of showing the full raw draft.
  • Customer wants to know when a refund will arrive.
  • Business needs a reply that is helpful without promising an unconfirmed payment timeline.

Main findings

  • Timeline promise: the draft gives a 3-5 business day refund window without confirming the order or processor status.
  • Verification gap: it does not ask for an order number, email, or other detail needed to check the refund.
  • Missing next step: the customer is not told who will check the refund or what happens after they reply.
  • Tone issue: polite but template-like; it may feel dismissive because the customer is waiting on money.
Risk flags

Medium: customer confusion and overpromising. The risky part is not the tone; it is the unverified payment timeline.

Prompt guidance

Tell the AI not to guess refund timing. Require it to ask for the order identifier, explain the next step, and only mention timing after verification.

Safer rewrite

Thanks for reaching out. I can help check the refund status for you. Please send your order number or the email used at checkout, and I will confirm where the refund is in the process. If it has already been issued, I will share the confirmed timing from our payment processor instead of guessing.

Final recommendation

Do not send the original unchanged. Either verify the refund first or use the safer rewrite that asks for the details needed to check status.

Request this for your own output

Send one AI output, its intended use, and the prompt if available. If the output is sensitive or high-stakes, remove private details first.

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